| Channel | Request Type | Expected Response Time | Expected Resolution Time (Working days) |
|---|---|---|---|
| Call center | Inquiry | Instant | Instant |
| Complaint | Instant | 2 | |
| Email | Inquiry | Instant | 2 |
| Complaint | Instant | 2 | |
| Inquiries & Complaints E-portal Tickets | Inquiry | Instant | 2 |
| Complaint | Instant | 2 | |
| X platform | Inquiry | 2 working hours | 0.5 |
| Complaint | 2 working hours | 0.5 |
| Service | Service Availability | Service Execution Time (Working Day) |
|---|---|---|
| Registering for Investment | 24 /7 | 10 |
| Annual Registration Update | 24 /7 | 5 |
| Amendment of Ownership in Registration | 24 /7 | 5 |
| Approval to Own and Sell The Property | 24 /7 | 5 |
| Real Estate Development | 24 /7 | 5 |
| Establishment Information and Data Update | 24 /7 | 5 |
| Registration Cancellation | 24 /7 | 2 |
| Issuing a Decision to Voluntarily Cancel Registration | 24 /7 | 2 |
| Strategic Investor Program | 24 /7 | 5 |
| Miza Program | 24 /7 | Depends on the type of service requested |
| Issuance of Power of Attorney | 24 /7 | 1 |
| Industrial Mortgage | 24 /7 | 1 |
| Documenting of Company Establishment Contracts | 24 /7 | 2 |
| Documenting an Amended Establishment Contract | 24 /7 | 2 |
| Real Estate Transfer | 24 /7 | 1 |
| Trademark Usage Documentation | 24 /7 | 1 |
| Debt Acknowledgment and Clearance | 24 /7 | 1 |
| Mortgage and Mortgage Release | 24 /7 | 1 |
| Deed Modification | 24 /7 | 1 |
| Deed Update | 24 /7 | 1 |
| Exit and Re-Entry Visa | 24 /7 | 1 |
| Final Exit Visa for Investors and Senior Professions | 24 /7 | 1 |
| Cancel Exit and Re-Entry Visa | 24 /7 | 1 |
| Issuance of a New Residency Permit | 24 /7 | 1 |
| Issuance of Residence Permit for Private Driver or Domestic Worker | 24 /7 | 1 |
| Separation of Dependent with Independent Residence Permit | 24 /7 | 1 |
| Residence Permit Renewal | 24 /7 | 1 |
| Cancellation of Residence Permit for Individuals Who Left and Did Not Return | 24 /7 | 1 |
| Issuance of Replacement for Lost Residence Permit | 24 /7 | 1 |
| Adding Dependent to Head of Household | 24 /7 | 1 |
| Print Application | 24 /7 | 1 |
| Biometric Fingerprint | 24 /7 | 1 |
| Passport Information Update | 24 /7 | 1 |
| Sponsorship Transfer and Modification of Senior Occupations | 24 /7 | 1 |
| Transfer of Sponsorship for Private Driver or Domestic Worker | 24 /7 | 1 |
| Data Update | 24 /7 | 1 |
| Transfer of Worker Services | 24 /7 | 2 |
| Modify Trade Name | 24 /7 | 1 |
| Change of Occupation (Executive Positions) | 24 /7 | 2 |
| Activate Business File | 24 /7 | 1 |
| Cancel Business File | 24 /7 | 1 |
| Transfer of Establishment File Under Process | 24 /7 | 1 |
| Registration of Unified Number Account Manager | 24 /7 | 1 |
| Issuance of Visa for Senior Professions | 24 /7 | 1 |
| Issuance of Work Permit for Senior Professions | 24 /7 | 1 |
| Update Expatriate Information | 24 /7 | 1 |
| Family Visa Sponsorship | 24 /7 | 1 |
| Change Account Manage | 24 /7 | 1 |
| Separation of Individual Establishments from the Company | 24 /7 | 1 |
| Commercial Document Certification | 24 /7 | 1 |
| Family Visit Service for Senior Professions on the E-Visa Platform | 24 /7 | 1 |
| Modification of Arrival Destination | 24 /7 | 1 |
